Welcome to Karda AI. These Terms of Service explain the rules and conditions for using our products and services. Please read them carefully, because by purchasing a plan, creating an account, or using our services, you are agreeing to these terms. If you do not agree, you should not use our services.
1. Introduction & Agreement
Karda Solutions LLC, doing business as Karda AI (“Karda,” “we,” “our,” or “us”), provides AI-powered marketing services and related tools to help small and medium-sized businesses attract and retain customers.
By using our services, you (“Customer”) agree to be legally bound by these Terms. If you are accepting these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity.
These Terms create a contract between the Customer and Karda Solutions LLC. This means that any claims or obligations arising from your use of our services are directed at the company, not at its individual owners, managers, or employees.
We may update these Terms from time to time. When we make changes, we will post the updated version with a new “Last Updated” date. Continued use of our services after changes are posted will mean you accept the revised terms.
Our services are intended for business use only. You must be at least 18 years old to use our services.
2. Services We Provide & Limitations
Account Information
Karda Solutions LLC, through Karda AI, provides subscription-based marketing services, including but not limited to:
- AI-powered chat and receptionist tools
- Lead capture and communication services
- Social media and reputation management tools
- Website and digital presence solutions
- Access to third-party software and integrations
The specific services included in your plan (AI Starter, AI Pro, or AI Premium) are outlined at the time of purchase and may be updated from time to time.
Service availability. Some features are delivered directly by us, while others come from third-party providers. You agree that your use of third-party tools is also subject to their terms and policies.
No guarantees. While we aim to help your business grow, we do not guarantee specific outcomes such as increased revenue, search engine rankings, customer volume, or any other business results.
Changes and updates. We may improve, update, or discontinue parts of the Services at any time. If we make a material change that reduces functionality in your plan, we will notify you in advance.
3. Accounts & Customer Responsibilities
Use of services. You agree to use our services only for lawful business purposes. You may not:
- Share your account access with unauthorized users.
- Upload or transmit harmful, misleading, or unlawful content.
- Attempt to disrupt or misuse the platform or its integrations.
Customer content. Any content you provide (such as logos, business information, product descriptions, or customer data) remains yours. You grant us a limited license to use this content solely to deliver the services. You are responsible for ensuring you have the rights to any content you upload.
Third-party accounts. If you connect third-party accounts (such as Google, Facebook, or Stripe), you authorize us to access and use those accounts as needed to provide the services.
4. Subscriptions, Billing & Payment Terms
Subscriptions. Our services are offered on a subscription basis (AI Starter, AI Pro, AI Premium). Subscriptions automatically renew each billing cycle (monthly unless stated otherwise) until canceled.
Billing. By purchasing a plan, you authorize Karda Solutions LLC to charge your designated payment method (via Stripe or another provider) for all subscription fees and applicable taxes.
Payment methods. You agree to keep your payment information accurate and up to date. If your payment method fails, we may suspend or limit access to services until payment is resolved.
Non-refundable payments. Because our services are digital products that are delivered immediately, all payments are final and non-refundable, except where refunds are required by law.
Cancellation. You may cancel your subscription at any time. Cancellation stops future billing but does not result in a refund of any prior charges. Your services will remain active until the end of the current billing cycle.
Price changes. We may adjust subscription fees from time to time. If fees increase, we will notify you in advance, and you may cancel before the new rates take effect.
Late payments. Unpaid balances may result in suspension of services and may accrue interest at the maximum rate permitted by law. You are responsible for any collection costs incurred.
Taxes. Subscription fees do not include taxes, which will be added as required by law based on your billing location.
5. Cancellations & Termination
Customer cancellations. You may cancel your subscription at any time by following the cancellation instructions in your account or by contacting support@kardamarketing.com. Cancellation will take effect at the end of the current billing cycle. No refunds are issued for prior charges.
Our right to suspend or terminate. We may suspend or terminate your account and access to the services if:
- Your payment fails and remains unresolved.
- You misuse or abuse the services.
- You provide false or misleading information.
- You otherwise violate these Terms.
Effect of termination. If your account is terminated, you will lose access to all services and data stored within them. Termination does not relieve you of your obligation to pay any outstanding fees owed to us.
Survival. Certain provisions of these Terms (including payment obligations, disclaimers, and limitation of liability) will continue to apply even after cancellation or termination.
6. Customer Data & Privacy
Ownership of data. You retain ownership of all data, content, and materials you provide to us or upload through our services (“Customer Data”).
Use of data. You grant Karda Solutions LLC a limited license to use Customer Data only as necessary to deliver the services, provide support, and improve our offerings. We do not sell Customer Data to third parties.
Third-party providers. Some features are delivered through third-party platforms (such as Vendasta, Stripe, Google, or social media integrations). By using our services, you authorize us to share Customer Data with those providers as needed to deliver the services. Each third-party provider’s own privacy policy also applies.
Privacy Policy. Our separate Privacy Policy explains how we collect, use, and safeguard personal information. By agreeing to these Terms, you also acknowledge and accept our Privacy Policy.
Data security. We implement reasonable safeguards designed to protect Customer Data. However, no system is 100% secure, and we cannot guarantee against unauthorized access, loss, or breach.
7. Disclaimers & Limitation of Liability
No guarantees. Karda Solutions LLC provides marketing and technology services on an “as is” and “as available” basis. While we aim to support your business growth, we do not guarantee specific outcomes such as increased revenue, leads, customer engagement, or search engine rankings.
Service interruptions. We do not guarantee uninterrupted or error-free service. Occasional downtime, updates, or third-party issues may affect availability.
Limitation of liability. To the maximum extent permitted by law:
- Karda Solutions LLC, its owners, employees, and partners will not be liable for any indirect, incidental, special, or consequential damages (including lost profits, lost revenue, lost data, or business interruption).
- Our total liability for any claim related to the services will not exceed the amount you paid to us in the three (3) months before the claim arose.
Third-party services. We are not responsible for issues caused by third-party providers or integrations (including Vendasta, Stripe, Google, Facebook, or other platforms).
Indemnification. You agree to indemnify and hold harmless Karda Solutions LLC and its representatives from any claims, damages, or expenses arising out of your misuse of the services, violation of these Terms, or infringement of third-party rights.
8. Governing Law & Disputes
Governing law. These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Dispute resolution. If a dispute arises, both parties agree to first attempt to resolve it informally by contacting support@kardamarketing.com.
Arbitration. If we cannot resolve a dispute within 30 days, the matter will be submitted to binding arbitration under the rules of the American Arbitration Association. Arbitration will take place in Santa Cruz County, California, unless both parties agree otherwise.
Waiver of jury trial. By agreeing to arbitration, both parties waive the right to a trial by jury or to participate in a class action.
Exceptions. Either party may seek relief in small claims court for disputes within that court’s jurisdiction or may seek injunctive relief to protect intellectual property rights.
9. Miscellaneous & Final Provisions
Entire agreement. These Terms, along with any order forms or additional policies referenced (such as our Privacy Policy), make up the entire agreement between you and Karda Solutions LLC regarding the services. They replace any prior agreements or communications.
Severability. If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue in full effect.
No waiver. If we fail to enforce any part of these Terms, that does not mean we are waiving our right to enforce them later.
Assignment. You may not transfer or assign your rights under these Terms without our prior written consent. We may assign our rights and obligations as part of a business sale, merger, or reorganization.
Contact Information
If you have any questions about these Terms, please contact us at:
Karda Solutions, LLC
Email: support@kardamarketing.com
Website: https://kardaai.com